traviss77536712

Participating Frequently

Question

Quicktime Videos Not Adding

Forum|Forum|7 years ago
February 20, 2019
3 replies
709 views

Hello,

I have been trying to add QuickTime videos (.MOV) to my Adobe Elements 14 Video Editor. It allows me to temporarily put it in the Project Assets, but then when I try to drag it into the timeline Adobe freezes and needs to shut down. I have deleted and re-downloaded the program, I have updated my Elements 14, and I have tried converting the videos into .MP4 and still no luck. I included screen shots of the errors I see when Adobe Video Editor is loading and when I try to add the video and it shuts down.

I was able to create a beautiful slide show with both pictures and videos a few years ago no problem. What can I do?

This topic has been closed for replies.

Legend

This video uses the HEVC (Advanced Video Codec) which was not supported by Premiere Elements until version 2019.

It also uses a variable frame rate, which was not supported until the current version.

Try downloading the free trial of version 2019 and see if you get better results working with this type of video. If so, we can consider your options.

But HEVC is way beyond the capabilities of version 14.

traviss77536712Author

Participating Frequently

Ok. Thanks. Is there anyway to convert my video to a type that is supported by Elements 14? I don't really want to purchase another version of Elements.

Legend

We should look at the specs of your Quicktime video. There are after all hundreds of possible combinations in the MOV envelope.

Open your MOV file in the free download MediaInfo. In MediaInfo, set View to Text and then copy the report it generates and paste it to this forum.

traviss77536712Author

Participating Frequently

Thanks for the reply. This may be a silly question, but how do I open Elements directly?

Here is the copied info from MediaInfo:

General

Complete name : C:\Users\flex1863\Desktop\Box Sync\Travis Files\A My Documents\A Personal\Kids\Adoption\Adoption 3.0\Slideshow\Used\Look Up Child.MOV

Format : MPEG-4

Format profile : QuickTime

Codec ID : qt 0000.00 (qt )

File size : 66.4 MiB

Duration : 30 s 327 ms

Overall bit rate mode : Variable

Overall bit rate : 18.4 Mb/s

Encoded date : UTC 2019-02-05 20:15:54

Tagged date : UTC 2019-02-05 20:16:07

Writing library : Apple QuickTime

com.apple.quicktime.make : Apple

com.apple.quicktime.model : iPhone 8

com.apple.quicktime.software : 11.4.1

com.apple.quicktime.creationdate : 2018-09-20T13:20:09-0400

com.apple.photos.originating.signature : ASEvlDvAAeq+VIATpxsHNy6+vDiZ

Video

ID : 1

Format : AVC

Format/Info : Advanced Video Codec

Format profile : High@L4

Format settings : CABAC / 2 Ref Frames

Format settings, CABAC : Yes

Format settings, RefFrames : 2 frames

Format settings, GOP : M=1, N=15

Codec ID : avc1

Codec ID/Info : Advanced Video Coding

Duration : 30 s 327 ms

Bit rate : 17.4 Mb/s

Width : 1 920 pixels

Height : 1 080 pixels

Display aspect ratio : 16:9

Rotation : 90°

Frame rate mode : Variable

Frame rate : 30.000 FPS

Minimum frame rate : 30.000 FPS

Maximum frame rate : 31.579 FPS

Color space : YUV

Chroma subsampling : 4:2:0

Bit depth : 8 bits

Scan type : Progressive

Legend

Have you installed Quicktime 7, per the program's system requirements?

QuickTime 7.6 for Windows

traviss77536712Author

Participating Frequently

Thanks. Yes, I tried that. No luck. Any other ideas?

Community Expert

Community Expert

It appears you are opening Premiere Elements from the Organizer. What happens when you open it directly?