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Brenda85
Participant
January 27, 2020
Question

re down loading program

  • January 27, 2020
  • 2 replies
  • 234 views

I have Elements4 and Photoshop elements 6. I'm trying to download onto a new computer.  They both loaded fine but the program is asking me to register again.  But now the serial numbers I have say that they are already registered and will not let me use the program.

 

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2 replies

B
Community Expert
Bill SpragueCommunity Expert
Community Expert
January 27, 2020

Bob is right about the potential of them being installed on other computers.  If you registered them and registration worked the same in 2007, you may be able to log onto your Adobe account and delete the other computers.    It is also probable that 12 year old software won't work on a computer with a "new" operating system.  

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
January 27, 2020

Did you deactivate from the old computer?

How many computers is it installed on?

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