Re: HEVC Files Won't Import
Hello.
I bought HEVC codec on the MS Store but the file still won't import neither in Premiere Elements nor in Elements Organizer. The files are from an iPhone 11 so should be pretty standard. Everything works fine with HEIF files or playing the HEVC file in the default reader from Windows 11.
Also, if the problem cannot be resolved, does someone know how to get money back ? It seems required to contact support but none seems available.
