Really Bad Customer Service?

Forum|Forum|9 years ago
December 19, 2016
2 replies
393 views

I've been using Adobe Premier Elements and Photoshop 9 for about 4 years. I received a notification to upgrade to 15 for $99 dollars. the same amount I paid for both 4 years ago so I did. I only received Elements and not Photoshop. it clearly shows both for $99. I spent over an hour with customer service chat because there is no phone number only to get absolutely nowhere. Only to get that someone will contact me via email in 2 days.@

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Sandeep Singh

Participating Frequently

Hi Karl,

Sorry for the trouble here,

I will personally would take care of this issue.

Regards,

Sandeep

K

karlb83907810Author

Participant

I was told on Monday that I would here from someone in 2 days. It has now been 3 going on 4.

B

Bill Sprague

Community Expert

Did you phone the number?

B

Bill Sprague

Community Expert

I googled "Adobe Customer Service" and got a phone number. I called it and got a typical menu of choices that seemed appropriate. Try it. I hung up before talking to anyone because I don't have a problem.

That said, see if you can get a refund. The same software is available at a large New York camera store with a holiday discount to $90 and no sales tax outside of New York. I'll give you the link if you want.

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