Red preview in Project Assets

Forum|Forum|8 years ago
January 7, 2018
3 replies
658 views

Using Premiere Elements 2018 in Windows 10. Have a file in which I collected maybe 50 clips. Suddenly the last few clips show a red preview and will not play.

--Restored previous versions of prel file to no avail.

--Deleted the Adobe folders in Documents

--Deleted the 18.0 file in AppData

Really eager to get this resolved.

This topic has been closed for replies.

S

Steve Grisetti

Legend

Have you gone to the Intel site and downloaded the latest driver for your Intel HD Graphics card?

S

Steve Grisetti

Legend

Have you tried my advice?

Also, what is the format and resolution of these video clips? It's possible they could benefit from an installation of Quicktime components also.

T

Troys555Author

Participating Frequently

No, because the driver has been fine up to now. The videos are HD MP4's

Peru Bob

Community Expert

Troys555 wrote
No, because the driver has been fine up to now.

That's what the guy with the flat tire said: "It wasn't flat yesterday."

Seriously, please try updating or rolling back your video driver directly from the card manufacturer's site.

Also, it isn't the file offline message you are seeing is it?

S

Steve Grisetti

Legend

I'm assuming you've played the video files in something like VLC Media Player and confirmed that the problem is not with the files themselves.

If so, it's most likely a bug in the video driver Windows is providing. Go to the AMD, Intel or nVidia web site (whoever made your video card) and install the latest driver from there rather than letting Windows provide one.

T

Troys555Author

Participating Frequently

Yes the videos all played fine before. I received a Windows update Friday, after which this happened. Can't help but think they're related. Tried a different account and got same result.

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