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richardh17719000
Participant
March 22, 2020
Question

Red Screen and Freezing

  • March 22, 2020
  • 2 replies
  • 260 views

Hello Experts!

I am experiencing several issues on my new Premier Elements installation. It works fine until I try to view in the preview screen and then I get either a red screen, a black screen, a grey screen or the whole thing just freezes.

Any help would be appreciated

Cheers

Richard

 

This topic has been closed for replies.

2 replies

B
Community Expert
Bill SpragueCommunity Expert
Community Expert
March 22, 2020

You can Google for a phone number, but they can't do much because they can't see your screen.  Go here and click on where the arrow points:  https://helpx.adobe.com/contact.html

 

B
Community Expert
Bill SpragueCommunity Expert
Community Expert
March 22, 2020

Without knowing more, my first guess would be you might need to update your video driver.  You've said nothing about the video sources or your computer.  

R
richardh17719000Author
Participant
March 22, 2020

It has a Radeon RX580 Graphics Card. I updated the drivers just last night. These are videos that I made with a Panasonic Lumix FZ300 DSLR. I can play movies on it from other sources with no problems if that helps

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