Registering my Adobe Product

Forum|Forum|9 years ago
January 29, 2017
2 replies
507 views

On 1/7, I ordered and paid $99 for Adobe Photoshop Elements 15 for my MAC. I had started with a trial.

Now, when I go to use Elements, it asks me to register my product...which then asks for my serial number. I input my serial number on the website, but then I get a message that says that particular serial number does not work for Adobe Elements 12...which I've been using for quite awhile. Well, to me, it shouldn't work with 12 because I ordered and received 15.

Why am I having this problem?

Thanks!

This topic has been closed for replies.

Peru Bob

Community Expert

Are you sure that you are opening version 15 and not version 12?

B

beverlyd84226592Author

Participant

hmmmm...I AM opening version 12.

I need to find my version 15, I suppose. As I said, I'm not great at downloading updates and being able to use them right away. Sad, but true.

I'll figure it out!

Mohammad Tahseen

Adobe Employee

Serial Numbers are version specific. So, a PRE15 serial number will not work for PRE12. First ensure that you have installed PRE15 and while doing installation you entered the serial number. If Trial mode was selected during installation then you should again get the prompt to enter serial number at the launch of PRE15. You should find thePRE15 installed in the directory Applications where all softwares are installed.

S

Steve Grisetti

Legend

I'd recommend you contact Adobe Customer Support via Chat.

Contact Customer Care