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Participant
November 29, 2016
Question

Registering my product

  • November 29, 2016
  • 1 reply
  • 211 views

I have an older version of Premier Elements (V. 4) that I have reinstalled on a new computer.  I am having problems registering the product.  When I go to the "Help" menu and click on "Registration", it gives me an error message saying it was unable to connect to Adobe to register my product.  Obviously I am connected to the internet, I am accessing Adobe writing this help question. Is there a phone number I can call to get it registered or a website I can go to?  I have not been able to get to a site to do so.

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    1 reply

    Peru Bob
    Community Expert
    Community Expert
    November 29, 2016

    Version 4 doesn't need to be registered to work, although some exports like mp3 may not be available.. You just need to enter the serial number. Help > Activate from the menu.