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Participant
April 12, 2017
Question

Registration of serial number?

  • April 12, 2017
  • 3 replies
  • 653 views

Just got my elements 15 disc which my PC (Windows) does not recognise. I understand that I must register and insert my unique serial number that was on the box but dont know where to go to register the product. Can anyone help?

    This topic has been closed for replies.

    3 replies

    Dhananjay Sati
    Participating Frequently
    May 9, 2017

    Hi sparks,

    Thanks for posting in Adobe forums.

    I understand you are looking for registering your Adobe Elements serial number.

    Please check & follow this & this article for reference.

    Thanks

    Regards

    Dhananjay

    Community Expert
    April 12, 2017

    sparks-35898846  wrote

    Just got my elements 15 disc which my PC (Windows) does not recognise. I understand that I must register and insert my unique serial number that was on the box but dont know where to go to register the product. Can anyone help?

    The serial number should be IN the box, not ON it. 

    If you optical disc drive is not reading the disk, download and install the "trial" version.  It is exactly the same.  When you launch the program there will be a dialog asking you if you want to use it as a trial or enter the serial number. 

    You can download from here:  https://helpx.adobe.com/premiere-elements/kb/premiere-elements-downloads.html

    Szalam
    Community Expert
    Community Expert
    April 12, 2017

    You've posted in the Forum Comments forum which is for issues with these forums themselves. I'll get a moderator to move your post to a product support forum. That being said, they're gonna have to make a 50/50 guess since you haven't mentioned if you're using Photoshop Elements or Premiere Elements.

    Keep in mind, this is a public forum, so please don't post your serial number to anyone.