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A
AndyWalton
Known Participant
December 19, 2020
Question

Reinstall

  • December 19, 2020
  • 3 replies
  • 520 views

Attempting to reinstall Photoshop/Premiere Elements 2020.  Photoshop Elements installs without error.  Premiere Elements does not.  Windows 10 ver. 20H2, Nvidia drivers up-to-date.  Install.log attached.

How to I manually uninstall Premiere Elements 2020 (as the error message indicates)?

This topic has been closed for replies.

3 replies

D
Adobe Employee
divy_jain
Adobe Employee
December 22, 2020

Hi,

In order to manually uninstall Premiere Elements 2020 from your windows machine you can refer the steps listed here.(https://helpx.adobe.com/in/photoshop-elements/kb/uninstall-premiere-elements-photoshop-elements.html)

A
AndyWaltonAuthor
Known Participant
December 22, 2020

Success, Thank you.

Ann Bens
Community Expert
Ann BensCommunity Expert
Community Expert
December 20, 2020

Try this:

https://helpx.adobe.com/in/download-install/kb/error-code-191.html

A
AndyWaltonAuthor
Known Participant
December 20, 2020

These error code 191 steps seem to apply to Creative Cloud.  The software I am having problems with is Photoshop/Premiere Elements 2020.

S
Steve Grisetti
Legend
December 20, 2020

If you're having trouble uninstalling and reinstalling, try using the Creative Cloud Cleanup Tool.

https://helpx.adobe.com/enterprise/kb/cc-cleaner-tool-for-enterprise-users.html

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