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tinal93398646
Participant
April 19, 2018
Question

Releasing a License on Creative Suite 6 Design and Web Premium

  • April 19, 2018
  • 2 replies
  • 246 views

Does Adobe allow a release of a license key for this product in order to install it on a new computer?  This is a product that was purchased in 2012 as a download and isn't part of the cloud subscription model Adobe is currently using.  The computer it's installed on is now being replaced.  We just don't want to get a new system and try to install and not be able to use the license we have already purchased.

    This topic has been closed for replies.

    2 replies

    VipinGupta
    Adobe Employee
    VipinGupta
    Adobe Employee
    April 20, 2018

    Yes that should be possible, make sure to Sign-out of the old system and then Sign-in using the same ID on the new system.

    For creative cloud apps, you might not need a serial key, else if you have a serial key with the product that you are trying to get information for, then use it on the new system.

    Thanks

    Vipin

    S
    Steve Grisetti
    Legend
    April 19, 2018

    Are you saying that you bought Premiere Elements in 2012 and that you've already installed on, say, a computer that is no longer running and you want to install it on a new computer?

    Yes, that is possible.

    If you're asking about any other program, you're in the wrong forum.

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