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rickt51422169
rickt51422169
Inspiring
November 4, 2018
Answered

Save As... crashes Premiere Elements 2019

  • November 4, 2018
  • 1 reply
  • 1031 views

Premiere Elements 2019 (Windows 10) crashes when I click "Save As..."  Clicking "Save" works,  but I want to save my project in various stages so I can go back to a previous version. When I click "Save As..." the Windows Explorer window begins to paint but doesn't finish. Everything just stops, and I get the "not responding" message at the top of the window. All I can do at that point is force it to close and restart my Surface Pro computer. I found posts from Adobe Premiere Pro users frustrated with the same problem. Is anyone here experiencing this issue?

This topic has been closed for replies.
Correct answer Bill Sprague

Once we get beyond the user tools and interface, this forum of users can run out of specific suggestions.  That included me!

As the owner of a current version, you have access to Adobe's customer care via chat.  They can go so far as to run your computer remotely and identify issues at the operating system level. 

Contact Customer Care

1 reply

B
Community Expert
Bill SpragueCommunity Expert
Community Expert
November 4, 2018

The 2019 Save As function works on my Windows 10 laptop.  Premiere Pro and Premiere Elements are not related in any way except branding.  The developers are different people and the code is not shared. 

Could you be running short of disk space?  Are you renaming the file? 

If that doesn't work, you could use Windows Explorer to copy and rename to another folder.

rickt51422169
rickt51422169Author
Inspiring
November 4, 2018

Thanks for the reply. I'm new to Premiere Elements, and I've found the people on this forum to be amazingly helpful.

I have 200GB free disk space. I've run DISM and found no disk (SSD) health issues. I don't get the chance to rename the file. I just click Save as... and the dialogue box begins to paint, doesn't finish, and freezes with "not responding" at the top. I was curious if whether it might be related to number of user objects? I think Windows 10 manages file handles differently than Windows 7 or earlier. Otherwise I'd try increasing that number. The project has about 200 photos and 3 songs. Total time line is 13 minutes. I wouldn't call it "very large."

B
Community Expert
Bill SpragueCommunity ExpertCorrect answer
Community Expert
November 4, 2018

Once we get beyond the user tools and interface, this forum of users can run out of specific suggestions.  That included me!

As the owner of a current version, you have access to Adobe's customer care via chat.  They can go so far as to run your computer remotely and identify issues at the operating system level. 

Contact Customer Care

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