Participant

Question

Serial number for Elements 12

Forum|Forum|8 years ago
July 7, 2017
3 replies
2739 views

I had to do a re-install for windows 10. Trying to load premiere elements 12. I have the serial number from Adobe, but the install says invalid serial number. The Adobe web site gives me the same serial number but my install won't accept the serial number. What do I do. Adobe confirms the correct serial number but the re-install says not correct. Thanks.

This topic has been closed for replies.

Adobe Employee

HI,

Apologies for this inconvenience.

Please refer to following help links for resolution to your issue :

Thanks.

Arshla

Legend

Are you saying that you have never installed it on any machines up to this point? Obviously you've installed it on at least one computer.

Community Expert

Community Expert

Are you trying to install Photoshop Elements (photo editor) or Premiere Elements (video editor)?

You posted in the Photoshop Elements forum, but asked about Premiere Elements.

They have separate and different serial numbers. Are you sure you are using the correct one for the program you are trying to install?

Participant

I will check it out. Thought I was in the Premiere Elements Forum. Thanks for your help

Community Expert

Community Expert

I am moving this to the Premiere Elements Forum.