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rycsandy
Participant
January 30, 2018
Answered

since win 10 update 1709, can not start premier elements 15 anymore

since win 10 update 1709, I can not start premier elements 15 anymore.

With help von Adobe we could fix the "msvcr120.dll", but wenn I changed back

to my User account it was the same again, also with the admin account.

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    rycsandyCorrect answer
    Participant
    January 31, 2018

    After hours of ... i started up to focus on the Defender.

    Finally: Control for antivirus > Controlled access of Folders > Apps pass trough protected folders enable > add permittet apps = (enter root directory of) PremiereElementsEditor.exe and Adobe Premiere Elements 15.exe

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    8 replies

    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    January 30, 2018

    Reinstall might be an option.

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    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    January 30, 2018

    moved from Premiere Pro to Elements forum.

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