Smartsound missing how do I reinstall Elements 11?

Forum|Forum|7 years ago
April 28, 2018
1 reply
640 views

I've got Adobe Premier Elements 11. Wanting to access Smartsound. I've downloaded the zip file as per instructions and navigated to Step 4, Smartsound, but Sept 5 instructs me to double click setup.exe -- which doesn't appear in the dropdown. Various other mentions of setup in the dropdown (that don't work) but no setup.exe. I'm now getting a little "Use smartsound" box in the music panel when I open Elements 11 but that sends me back to square one -- instructing me to install Smartsound. I've gone round this loop three times now. Help!

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kglad

Community Expert

[moved from Downloading, Installing, Setting Up to Premiere Elements]

S

Steve Grisetti

Legend

Premiere Elements hasn't used SmartSound in years, so I'm not sure how much support you'll get from Adobe or SmartSound.

But make sure you have the last version of version 11 downloaded. SmartSound Quicktracks should not be a separate installation. It should automatically install when you install the program.

Download Adobe Premiere Elements 13, 12, 11, 10, and 9

richardg72429424Author

Participant

Thanks Steve for your help. I'm wrestling this every inch of the way. I've

downloaded Premier Elements 13 and in my efforts to install I'm being told

my serial number (24 digits off the disc package inside my Elements 11 box)

is incorrect. It isn't. I've picked Elements 13 off the list you sent, but

should I have stayed with Elements 11? Is that where I've gone wrong?

. . . .Richard

On Sat, Apr 28, 2018 at 10:40 PM, Steve Grisetti <forums_noreply@adobe.com>

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