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fvanwieringen
Participant
April 21, 2020
Answered

SOLVED Premiere Elements 11 crashes with KERNELBASE.DLL when opening Transitions or Effects

Hi,

I've been using Premiere Elements 11 for quite some years now. All went fine until two weeks ago. Nothing changes to my hardware config or drivers, but when I try to open the Transitions pane or the Effects pane, the program just quits.

  • Looking into the Event viewer shows a fatal application error related to KERNELBASE.DLL.
  • Tried uninstalling and reinstalling, but that didn't do the trick.
  • Tried removing the standard windows driver for my ATI Radeon 4600 (yes, I know, it's old) and replace it with the ATI version (Legacy). Didn't do the trick.
  • Created a dump of the crash to a .dmp file, but don't know how to analyse these 😉 Files are located here.

 

My operating system is Windows 10.

Anybody who can help me out?

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fvanwieringenCorrect answer
Participant
April 21, 2020

Problem solved by:

  • Removing Adobe Elements 11 including all downloads and user settings;
  • Restarting the computer;
  • Reinstalling Adobe Elements 11;
  • Restarting the computer;
  • Download and install latest version of Quicktime (don't know whether this has anything to do with the issue);
  • Restarting the computer;
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1 reply

fvanwieringenAuthorCorrect answer
Participant
April 21, 2020

Problem solved by:

  • Removing Adobe Elements 11 including all downloads and user settings;
  • Restarting the computer;
  • Reinstalling Adobe Elements 11;
  • Restarting the computer;
  • Download and install latest version of Quicktime (don't know whether this has anything to do with the issue);
  • Restarting the computer;
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