Supported GPU

Forum|Forum|4 years ago
August 10, 2021
2 replies
319 views

Any help or advice would be most appreciated.

I am running Adobe Premiere Elements 2021,with Nvidia RTX2060 graphics card which is on the list as supported.Driver version "462.59-desktop-win10-64bit-international-nsd-dch-whql"

Under preferences/general in Premiere Elements,Use GPU is ticked.

Detetected Graphics Processor (NVIDIA)GeForce RTX 2060

Detected Graphic Processor(GPU) is supported.

Clean install of any whql studio driver after version 462.59 results in the Detected Graphic Processor(GPU) coming up as unsupported,and therefore not using GPU acceleration.

Is there any way to fix this?

Once again any help would be most appreciatediated

This topic has been closed for replies.

Ann Bens

Community Expert

Update driver: you are a few behind.

As of now 471.68 studio driver is live.

gavin1549Author

Participant

Thanks for your reply Ann,whenever I update the driver through a clean install to 471.68 the message says my Card (RTX 2060) is not supported,although Adobe has this as a recommended card.When I remove 471.68 and go back and install 462.59 it comes up supported.

Ann Bens

Community Expert

Ah, for me it was the other way around. The latest driver activated the gpu as a the runner up did not. Go figure.

Glad you got is sorted.

John T Smith

Community Expert

Use the driver version that works with the program

gavin1549Author

Participant

Thanks for your reply.I will continue using the current working driver.

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