Skip to main content
Spirited_knight5C8A
Spirited_knight5C8A
Known Participant
December 21, 2023
Question

system needs to be configured to import HEVC or HEIF?

  • December 21, 2023
  • 1 reply
  • 3295 views

I am using Adobe Premiere Elements 2023.  I have made several videos so far using both files from my camera and my phone with no problem.

Tonight I am trying to add a .mov file to Elements Video Editor from my iphone and I get this message:

Your system needs to be configured to import HEVC or HEIF type of media.  Click on "Learn More" to know how to enable these formats for import.

 

I don't understand - did something change in the past week?  and why does it say HEVC or HEIF when I'm using .MOV?

 

When I click Learn More it wants me to download a file for free and then there's another file they say is .99

Can anyone explain?

Thanks,

Sharon

    This topic has been closed for replies.

    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    December 21, 2023

    You may have changed a setting in your cell phone when recording

    -HEVC https://community.adobe.com/t5/premiere-elements-discussions/import-hevc/td-p/13235249
    -H.265 https://community.adobe.com/t5/premiere-elements-discussions/ape2021-problem-with-h-265-files/td-p/14109812

    Spirited_knight5C8A
    Spirited_knight5C8AAuthor
    Known Participant
    December 21, 2023
    Thank you for your reply. I tried several things and just a few minutes
    ago I figured it out.

    Just in case it helps someone else I'll share what I did. Sometimes I only
    have a fragile understanding of the technology I'm using which was the
    problem.

    My icloud was full so I could not download my videos from icloud. I
    deleted some and there was room but even after restarting both my laptop
    and my phone the icloud wasn't updating. So I finally connected a cable
    from the iphone to the laptop and captured the videos that way.
    What I didn't know... or didn't notice .... is that the videos had a .mov
    file extension.

    Because the error talked about HEVC or HEIF I didn't even think about .mov
    files.
    Finally I tried looking at icloud again and my videos finally appeared
    there, so I downloaded them. That's when I noticed that the file extension
    on those files was .mp4

    The video editor accepts the .mp4 files.

    It can be very frustrating when you don't understand every last thing.

    Thank you again,
    Sharon
    M
    Matt344172959eoh
    Participant
    December 22, 2023

    I have the same problem as you with a video recorded from an iPhone.  I copied the file directly from the iPhone to my NAS over WiFi and the format was MOV.  I am not following your explanation on how you worked around the issue.  If I try to download the file from iCloud then the 2.2GB file becomes 347MB and it drops the resolution from 4K to 720P automatically.  It does download as an MP4 but that doesn't help when the quality is so reduced.

     

    I was previously able to edit an MOV in Premiere Elements 2024 by installing the two plug-ins it tells you to (HEIF and HEVC) but this time it refuses to let me add the video file without throwing that error message.  I don't understand it - does anyone have a workaround?

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices