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Inspiring
December 26, 2023
Question

Trial Watermark still present on purchased Premiere Elements 2021

  • December 26, 2023
  • 2 replies
  • 1570 views

Hi, I am making a project using Premiere Elements 2021 which I purchased on July 10, 2021.  For some reason, everytime I open the program, the following pop up appears asking me to sign in.  I follow the instructions by entering the serial number I received when I purchased the product, which I accessed from my account. 

After doing this, the pop up dissappears, and I'm able to run the program like normal.  But unfortunately, when I edit a project, the watermark that says "created using Premiere Elements trial version" still appears on the display screen as shown below.  I have tried a couple of suggestions I found saying to deleting rendered files and re-render the project, as well as cleaning media cache files.  Neither of these solutions seem to work.  I am hoping I can get another solution to get rid of the watermark.  It shouldn't be showing up after I put in the serial number.  And the pop up prompting me to enter my serial number shouldn't be showing up everytime I open the program since I have already purchased it and have been using it for 2 years.  Thank you for your time.

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2 replies

Peru Bob
Community Expert
Community Expert
December 27, 2023

Try reinstalling  Premiere Elements.

Legend
December 27, 2023

Usually deleting the rendered files does it. Go to the folder where your project(s) is stored. Delete the folder called Adobe Premiere Elements Video Previews and then clear your cache.

 

Are you also seeing it in projects you've started since activated the program with the serial number? If so, something is definitely wrong.

Inspiring
December 27, 2023

I've tried both those solutions, but neither fixed the problem.  The watermark is still there when starting a new project.  I should mention that a little while back, the video editor wouldn't open and kept bringing up a pop up asking me to sign in.  Even when I did so and put in the serial number, it wouldn't open.  Activating the trial version was the only way to open the editor, but it expired several days ago.  I can still use the editor like normal, but the sign in pop up keeps showing up and the watermark is still there.

Inspiring
December 26, 2023