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Vivacious_Wave0D4C
Participant
June 25, 2017
Answered

Trouble installing Elements 15

  • June 25, 2017
  • 1 reply
  • 407 views

I have successfully downloaded Premier Elements 15 and I started to install.  But at 65% it stopped.  It was telling me it was still installing, so I left the computer to it.  But two hours later, it was still stuck at 65%, so I cancelled the installation.  I am still using Windows 7, could this be the reason?  Or is there something else I should be trying to do?

    This topic has been closed for replies.
    Correct answer Bill Sprague

    There are some anti-virus and firewall programs that have been known to block installation. 

    Try contacting Adobe at https://helpx.adobe.com/contact.html?step=PRE  ​

    It is a "chat" system.  My understanding is that support there is limited to installation issues, but they are good at that.

    1 reply

    B
    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    June 25, 2017

    How much spare disk space do you have?

      V
      Vivacious_Wave0D4CAuthor
      Participant
      June 26, 2017

      I have 634 Gb on the C drive and 1.3 Gb available on the drive I store my video clips on.  So there is plenty of space.  It downloaded perfectly, and I will try to install again today

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