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J
Jonnybk
Participant
May 5, 2020
Question

Trouble purchasing Premiere elements

  • May 5, 2020
  • 3 replies
  • 522 views

I've recently downloaded the trial version for Premiere Elements 2020 version 18. I'm trying to purchase the software to the full liscence and this is the message I get. 

 

"Product unavailable.

We’re sorry, but the specified product or promotion could not be found; it may have expired or it may not be available in your country or region (Israel). If you believe this message to be in error, please call Adobe Phone Sales at +44 203 0277 764 to place your order."

 

I've tried calling, chatting the support and emailing and no one has an answer for me. Does anyone know how I can simply buy the software online?

This topic has been closed for replies.

3 replies

N
Nukee
Participant
September 16, 2020

Hello 

I have same problem the thing I purchase which is not downloading or reactive in mobile. I wait almost ten minutes to be activate but no respond from system 

could you help me how can I activate account ? 

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
May 8, 2020

Hi there,

Thanks for writing in. Ideally, it should not cause any issues while installing the full version. Did you check this link: https://www.adobe.com/products/premiere-elements.html

Let us know. We're here to help.

Regards,

Shivangi

B
Community Expert
Bill SpragueCommunity Expert
Community Expert
May 5, 2020

There is probably some sort of short term glitch related to the work at home requirements of the pandemic.  It will likely be fixed.  Can you buy a boxed set from an online retailer there?

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