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KevinTichenor
Participating Frequently
September 17, 2023
Answered

Trouble Viewing/Editing MOV Files

  • September 17, 2023
  • 3 replies
  • 3210 views

I've been running into this problem when shooting MOV files on my Apple iPhone 12 Pro Max:

I shoot videos with "4K at 60 fps (High Efficiency).  When I bring them over to my Windows 11 laptop they show up as MOV files with 3840 x 2160 resolution at 59.85 fps.  When I go to play the videos with Windows Media Player, it plays the audio but no video.  Same problem when I bring any of the MOV files over to Premiere Elements and try to edit them.  Also, if I lower the framerate to 30 fps or 24 fps, it's the same problem - no video, only audio.

 

The only way I can play the MOV files on my laptop are with the VLC Media Player, it seems.

Do I need to update a codec or something?  What do I need to do to edit/view these MOV files on my Windows laptop?

 

 

    This topic has been closed for replies.
    Correct answer Joe34509111s2gu

    The problem is with HDR. Try turning off HDR on your iPhone, then shoot your normal video. See if you can edit that in Premiere Elements.  

    This is an Adobe problem. Why they don't support HDR is a complete mystery. Very disappointing.

    3 replies

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    September 18, 2023

    >can't run Handbrake without downloading and installing a new .NET runtime

     

    Click the START WINDOW at the lower left corner of the screen

    Click SETTINGS

    Click WINDOWS UPDATE

    Click CHECK FOR UPDATES

    Windows will tell you what you need

    K
    KevinTichenorAuthor
    Participating Frequently
    September 18, 2023

    I am 'up to date' according to that.

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    September 17, 2023

    MOV is a wrapper, what is inside YOUR wrapper - Exactly what is INSIDE the video you are editing?
    Report back with the codec details of your file, use the program below
    Free program to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download
    - a MediaInfo tutorial https://youtu.be/Ivy9ckSX1M0
    - when you analyze your file in MediaInfo and post a screen shot in the forum, do so in TREE view
    - post your information IN your message, not as an attachment that someone would have to download
    .
    Does your video use a Variable Frame Rate? See https://community.adobe.com/t5/Premiere-Pro/Variable-frame-rate-video-with-Premiere-Pro/td-p/4601935
    If yes, use https://handbrake.fr/ open source transcoder/converter to convert to Constant Frame Rate

    B
    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    September 17, 2023

    Apple has their phones default to using the H.265 or "HEVC" codec.  The more universal is H.264.  The primary difference is file size.   

    You can use the free program called Handbrake to convert the files.  You can reset your phone to shoot in H.264 "Most Compatable" mode.  You can also buy the H.265 codec from the Microsoft store for 99 cents.  

    Most get the 99 cent codec to work, but some don't.  Although the H.265 codec has the potential to replace H.264 as the universal choice, the licensing of it has been problematic, primarily because the owners of it need to be paid. 

      K
      KevinTichenorAuthor
      Participating Frequently
      September 17, 2023

      How familiar are you with iPhones?  I don't see anywhere to change to "Most Compatible" for video formats, only in pictures.  But definitely willing to try that.

      B
      Community Expert
      Bill SpragueCommunity Expert
      Community Expert
      September 17, 2023

      Not very.  But I think it is Settings > Camera > Formats > "Most Compatble".

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