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Participating Frequently
August 22, 2017
Question

trying to download and enter serial number

  • August 22, 2017
  • 5 replies
  • 430 views

I'm having troubles entering the serial  number. It's saying that the number they gave me us not valid for adobe premiere elements 15.

    This topic has been closed for replies.

    5 replies

    Peru Bob
    Community Expert
    Community Expert
    September 7, 2017

    Did you accidentally purchase a Photoshop Elements license?

    Peru Bob
    Community Expert
    Community Expert
    September 6, 2017

    You may have a redemption code.

    If so, see here:

    Help with redemption codes

    Participating Frequently
    September 7, 2017

    I was able to fix the issue with an adobe assistant.

    Thanks for your help.

    Sent from my iPhone

    John T Smith
    Community Expert
    Community Expert
    September 5, 2017

    Where did you buy?

    NOTE - never post a serial number in an open forum...

    When a Staff person asks for private information hover your mouse over their name

    you may then click the Message option in the popup window to send a private email

    _maria_
    Legend
    September 5, 2017

    moved to Premiere Elements  forum

    divya010193
    Adobe Employee
    Adobe Employee
    August 23, 2017

    Hi,

    Please specify the following :

    Thanks!