Trying to edit a video file i elements premiere 2024.

Contacted support and eventually contactd "Abdul" who gave instructions of how to rotate the image. However when I try to open the video file I get the file using the organiser function and can play the file, however NO editor option is available to edit the file and rotate and save the image. The "Loading adobe Premiere elements editor workspace" image appears but eventually closes without any options appearing.

The option available to edit the image in the menu aso does the same thing. 

If the support person Adbdul is available could you give me any other options. My operating system is Windows 11 and I can rotate the image using "media player" and using the video settings to rotate the image but there is no save function.  I have little experience using this software and any assistance would be appreciated.