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kevinw24362991
Participant
January 25, 2021
Question

Trying to edit Hero7 4K video get "Need HEVC video extension" P.E 2021

I'm looking for an editor to edit 4K videos from my GoPro Hero7. I haven't had any luck. Thought I would test the free version of Premiere Elements 2021. I bought the $.99 Hevc video extension, still doesn't work, says to delete the Media Cache in the line below. I can't find the location

%appdata%\Adobe\Common"

I'm running Windows 10 in an i7-8700 processor desk top. Any Ideas?

 

Clean the Media Cache by deleting the files present at the location: %appdata%\Adobe\Common

 

https://helpx.adobe.com/premiere-elements/using/hevc-decoding-on-windows.html

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3 replies

Ann Bens
Community Expert
Ann BensCommunity Expert
Community Expert
January 25, 2021

I order to be able to see AppData you need to check Hidden Item in the Windows Explorer/View.

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kevinw24362991Author
Participant
February 2, 2021

It was checked and doesn't find the location %appdata%\Adobe\Common

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Steve Grisetti
Legend
February 2, 2021

That truncated address is the same as Users/[YourName]/AppData/Roaming/Adobe/Common

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