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JulianAdobe
Participant
January 15, 2018
Answered

Trying to find the original email from serial?

  • January 15, 2018
  • 1 reply
  • 332 views

I tried using this software through a different email as I forgot the old one (and I have numerous emails) , and used the serial to download the software and use it.

However I'm very positive the reason the video won't export is because that the product is not registered to my account.

Is there a way I can check to see what email it is registered to?

I tried contacting Adobe Support but after waiting over an hour I figured they just didn't want to hop onto my case so I came here to see if anybody else had this problem before.

This topic has been closed for replies.
Correct answer Steve Grisetti

Go to Adobe.com and click on the Manage Account button. Log in to your Adobe account with your e-mail address and password.

On the page that opens, click on Plans & Products. Then, under Products, click on the link to View Your Products. You will then see a list of every product that is registered to your account.

If your product is not on your list, you'll need to contact Adobe Customer Care via chat and ask them if they can un-register it from one account so that you can register to yours.

1 reply

S
Steve GrisettiCorrect answer
Legend
January 15, 2018

Go to Adobe.com and click on the Manage Account button. Log in to your Adobe account with your e-mail address and password.

On the page that opens, click on Plans & Products. Then, under Products, click on the link to View Your Products. You will then see a list of every product that is registered to your account.

If your product is not on your list, you'll need to contact Adobe Customer Care via chat and ask them if they can un-register it from one account so that you can register to yours.

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