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J
Joannes15A8
Participant
November 28, 2020
Question

Un message de mise à jour : Camera raw element 13, bloque l'utilisation de Adobe premiere element

  • November 28, 2020
  • 2 replies
  • 164 views

A l'ouverture de Adobe premiere element 2021 une fenêtre apparait : "Vous avez une nouvelle mise à jour Camera raw element 13". Le bouton "Installer la mise à jour" est inopérant, rien ne se passe et il n'y a rien de prévu pour supprimer la fenetre, l'ordinateur est bloqué, la seule action possible est de forcer l'extinction.

J'ai lu quelque part que ce problème était connu et que la solution était de mettre à jour "Adobe application manager". c'est ce que j'ai fait mais le problème persiste.

Comment se débarasser de cette fenêtre ?

This topic has been closed for replies.

2 replies

VipinGupta
Adobe Employee
VipinGupta
Adobe Employee
December 1, 2020

Dear User,

 

Could you please share more details:

1. Did you face it on a Windows or a macOS platform?

2. Also after uninstalling and reinstalling the build, were you able to install the update successfully?

3. What is the preference set for Updates in the application?

 

Please let me know in case of any queries.

 

Regards

Vipin

B
Community Expert
Bill SpragueCommunity Expert
Community Expert
November 28, 2020

I had that same issue last week when I was trying to add a newly acquired serial number to the free trial.  After a little confusion, I solved it by uninstalling and reinstalling.   There may be a better way, but it worked.

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