Unable to access Video section after paying for Premiere 2025

Forum|Forum|5 months ago
August 19, 2025
2 replies
196 views

I have just purchased the upgrade version of Photoshop Premiere 2025 for the offer price of £107.78 and am unable to access the video section without a window saying upgrade for free trial! I cannot find a telephone number anywhere to access Adobe help? I use a Macbook M2 laptop with the latest Sequoia software 15.6 and if I have a problem with the Mac, I can access telephone help within a few minutes! Can anyone help me with this? Why does the programme show this when I've paid upfront? Should I try and delete the program and reinstall it? I can't even fine an email address to contact Adobe help.

Thanks to anyone in advance for any information they can provide.

Chris

Error or problem

John T Smith

Community Expert

>Photoshop Premiere 2025

There are two separate programs... PHOTOSHOP Elements and PREMIERE Elements... did you buy both?

chrisc64347391Author

Participant

Yes, this was an upgrade price for Premiere Elements which includes the video editing capabilities. The chat facility doesn't seem to cover this problem hence I need to either email someone or speak on the telephone.