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bylindam62855013
Participant
May 1, 2023
Question

Unable to Activate Premier Elements 15

  • May 1, 2023
  • 1 reply
  • 719 views

Recently upgraded my Windows 11 PC.  Trying to reinstall my P/Elements 15.  I get to this point:

I've checked I have my correct S/N yet I get this message anyway.   My software is not installed on any other computers.  I have in the past reinstalled the software a couple of times without any problem.  Possibly Adobe uses these as cumulative previous installations thus telling me I have the maximum number of installed uses.  I've replaced my motherboard so maybe that is what is causing a mix up?  I've tried quite a few installations going about it in different ways, all failed.  Tried to install it from my disc as well as directly from the Adobe download site.  Will appreciate any help on getting this Program up and working...Thanks

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1 reply

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
May 1, 2023

When you can't properly deactivate a serial number
(this is the ONLY support Adobe still offers for old programs)
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

B
bylindam62855013Author
Participant
May 9, 2023

Thank you John.  I finallly found a phone number to call Adobe directly.  The agent was able to reset the number of installations quickly and easily.  No problem at all once I knew what was going on and what to ask for.  your solution worked great, Thanks again

Bill

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