Unable to add media in Premiere Elements 15 video editor

Forum|Forum|5 years ago
August 27, 2020
2 replies
459 views

Premiere Elements 15 has been working fine up until now, but now I'm no longer able to create new videos... when I try to Add Media to a New Project I get this message -

'Premiere Elements Debug Event

Premiere Elements has encountered an error.

[E:\Adobe\pre\main\ContentAnalysis\ContentAnalysisHost\Src\ContentAnal'

When I click Continue it gives me this message -

'Sorry, a serious error has occurred that requires Adobe Premiere Elements to shut down. Attempting to save your current project.'

Error or problem

This topic has been closed for replies.

Peru Bob

Community Expert

Try resetting the preferences. (Premiere Elements)

To restore default preference settings and plug-in cache at the same time, hold down Shift-Alt (Windows) or Shift-Option (Mac OS) while the application is starting. Release the Shift-Alt keys or Shift-Option key when the splash screen appears.

A

Andrew5DB8

Participant

Thanks Bob, I've tried that a few times (restarting computer each time) but no luck, it is still giving me the same messages

S

Steve Grisetti

Legend

I still say you need to try unininstalling/installing the program. (Hopefully when you purchased the program you saved the installation files.)

S

Steve Grisetti

Legend

Have you tried uninstalling/reinstalling the program? You won't lose any works in progress.

A

Andrew5DB8

Participant

Thanks Steve - I'm not sure how to reinstall it... the Premiere Elements program appears in my 'Products', but not in any of the options in my 'Order History', so no option to reinstall. Any suggestions?

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