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Participant
August 5, 2022
Question

Unable to import MOV file Premere v17

  • August 5, 2022
  • 1 reply
  • 148 views

Trying to import a MPEG4 created with an iphone by using Add Media as I normally do. I get "Importer reported a generic error" message. Thanks for any help. MediaInfo:

General
Complete name : C:\Users\D_Beisel_01102020\Pictures\memorial pics\-1363455510_IMG_6523_13212131.MOV
Format : MPEG-4
Format profile : Base Media / Version 2
Codec ID : mp42 (isom/mp42)
File size : 12.6 MiB
Duration : 1 min 0 s
Overall bit rate mode : Variable
Overall bit rate : 1 746 kb/s
Encoded date : UTC 1970-01-01 00:00:00
Tagged date : UTC 1970-01-01 00:00:00

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4
Format settings : CABAC / 2 Ref Frames
Format settings, CABAC : Yes
Format settings, Reference frames : 2 frames
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 1 min 0 s
Bit rate : 1 616 kb/s
Width : 1 080 pixels
Height : 1 920 pixels
Display aspect ratio : 0.562
Frame rate mode : Constant
Frame rate : 29.970 (29970/1000) FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.026
Stream size : 11.6 MiB (92%)
Title : ISO Media file produced by Google Inc.
Writing library : x264 core 155 r2901 7d0ff22
Encoded date : UTC 1970-01-01 00:00:00
Tagged date : UTC 1970-01-01 00:00:00
Color range : Limited
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709
Codec configuration box : avcC

Audio
ID : 2
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 1 min 0 s
Bit rate mode : Variable
Bit rate : 128 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 44.1 kHz
Frame rate : 43.066 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 946 KiB (7%)
Title : ISO Media file produced by Google Inc.
Encoded date : UTC 1970-01-01 00:00:00
Tagged date : UTC 1970-01-01 00:00:00

 

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1 reply

John T Smith
Community Expert
Community Expert
August 6, 2022

I don't see anything unusual, but run it through the https://handbrake.fr/ open source transcoder/converter to see if that fixes the unknown problem

Participant
August 10, 2022
Didn't help. Thanks anyway John.