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Badger51
Participating Frequently
June 26, 2021
Question

Unable to open media

  • June 26, 2021
  • 3 replies
  • 316 views

Using Elements 2021 for the first time.

 

Every time I attempt to open a file, the program stalls and fails to open, let alone add the file to the timeline.

 

Please advise

This topic has been closed for replies.

3 replies

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
June 26, 2021

>Edition Windows 10 Pro Version 21H1

Based on another discussion, that is an early release (aka Beta) version... HOWEVER I have that version and no problems

Intel i9-10900k CPU in ASUS-Prime-Z490-P motherboard with 64Gig TEAMGROUP-3200MHz Ram
Seagate-FireCuda 500Gig M.2 for Windows and programs and usual Documents files
500Gig SSD for temporary and output files, 1T SSD for video and picture input files
Video MSI GeForce GTX 1650 128 Bit Graphics 4Gig GDDR6 Ram driver 456.71 + a DVD drive

 

>Video- Intel HD Video 4600

Windows is often not up to date when it comes to device drivers... go to Intel to see if there is a new driver

OR

Go to the vendor for your computer to see if there is an update that is specific to your computer

B
Badger51Author
Participating Frequently
June 26, 2021

Drivers are up to date, according to Windows and Intel .

 

Able to access files in other photo and video editing software

 

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
June 26, 2021

Hi there,

Thanks for writing in. We can get this checked.

In addition to the question asked by th expert above, do you get any error message when the application fails to open?

 

Let us know. 

Best,

Shivangi

B
Badger51Author
Participating Frequently
June 26, 2021

No error message, just "stopped responding"

 

Was able to load files into Organizer but not into Video Editor

 

basic mp3 and mpg files

 

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
June 26, 2021

Mac or Windows, and exactly which version of the operating system?

 

Also, details about system hardware and especially video card driver version?

    B
    Badger51Author
    Participating Frequently
    June 26, 2021

    My apologies...

     

    Windows 10 PC :

    Device name Doug-Desktop-2021
    Processor Intel(R) Core(TM) i5-4590 CPU @ 3.30GHz 3.30 GHz
    Installed RAM 24.0 GB (23.9 GB usable)
    Device ID 4577DD42-5911-471C-9986-66CCEAE975A8
    Product ID 00330-80000-00000-AA685
    System type 64-bit operating system, x64-based processor
    Pen and touch No pen or touch input is available for this display

     

    Edition Windows 10 Pro
    Version 21H1
    Installed on ‎2021-‎03-‎24
    OS build 19043.1081
    Experience Windows Feature Experience Pack 120.2212.3530.0

     

    Video-

    Intel HD Video 4600

     

    I using the trial version of Premiere Elements, assume it relatively up to date

     

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