Skip to main content
M
Melanie24570093z0m7
Participant
May 23, 2022
Question

Unable to open premiere elements 2020

  • May 23, 2022
  • 4 replies
  • 331 views

I am unable to open premiere elements 2020, it says update required. 

 

I am using Windows 11. 

 

Everything was working fine until today.

 

Hope you can help

 

Melanie

This topic has been closed for replies.

4 replies

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
May 24, 2022

I have Windows 11 Pro 64bit, currently at version 21H2 Build 22000.675 and Premiere Elements 2021.3

 

I have zero problems with PrEl

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
May 23, 2022

Is Windows up to date?


Try updating your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver).

 

What is the exact wording of the message?

M
Melanie24570093z0m7Author
Participant
May 23, 2022

Hi, 

Thanks for getting back. 

When I try and open Adobe premier elements 2020,  this message appears :-

 

Update required

Your browser or operating system is no longer supported. You may need to install the latest updates to your operating system.

 

I have Windows 11 and am using Microsoft Edge.

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
May 24, 2022

Try updating Windows.

Ann Bens
Community Expert
Ann BensCommunity Expert
Community Expert
May 23, 2022

Moved to Elements forum.

    C
    cre8vimp
    Legend
    May 23, 2022

    This is the Premiere Pro forum... you should post in the Premiere Elements forum instead. 🙂 

    M
    Melanie24570093z0m7Author
    Participant
    May 23, 2022

    Hi , thanks for letting me know I thought I was there! 🙂

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices