Unable to reinstall Premier 2015 after new drive install

Question

My drive died and I had to reinstall the Premier 2015 products on the new drive. I did the download from the My Products page and entered the serial number listed there (which Adobe has said is a valid serial number), but I get an error that this is an invalid serial number. I have had this problem in past years and support has had a workaround but this time they seem unable (more likely unwilling to help) and just want to push me to upgrade. I'm on Windows 10 and very happy with this version of Premier -- I really don't want to spend the money on an upgrade. Any help would be appreciated.

John T Smith · Answer

Also... IF you then receive a message about too many activations

BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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