Hi there,
Thanks for reaching out. Ideally, the update should work normally once you've rebooted the application. I understand that you've already tried multiple steps. If the issue does not get fixed after testing it in Safe Mode as suggested by @Peru Bob, I've another suggestion.
- Update Adobe Application Manager using this link: Adobe - Adobe Application Manager : For Windows : Adobe Application Manager
- After Adobe Application Manager is updated, launch Adobe Premiere Elements Editor.
- Go to Help > Updates, and install the available Adobe Premiere Elements update.
Let me know if it helps.
Thanks,
Shivangi
Thank you for the tips.
I was able to update it by doing the following:
- Rebooted the computer
- After startup ran the Task Manager FIRST and noticed Adobe Premiere Elements (component) running
- Ended the Adobe Premiere Elements (component) task
- Ran the Adobe Application Manager and updated to 14.1
The only thing I did differently that I had not done before was running the Task Manager before running the Adobe Application Manager. I believe that the Adobe Application Manager does TRY to stop the running process as it was never there in the Task Manager when I checked before, but I guess it does not actually notice that it did stop or it was somehow still running without Task Manager knowing (I doubt that is possible). If you stop it yourself first, then there was no problems.
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