Unable to use Premiere Elements 15 due to upgraded computer

Forum|Forum|1 year ago
October 8, 2024
2 replies
366 views

I need to open an old project with my purchased Premiere Elements 15.

However, it complains about re-activation, probably due to upgraded components (mainbaord, CPU, etc.).

I did not think of deactivating the license first.

How can my license number be unlocked?

Error or problem

This topic has been closed for replies.

Correct answer John T Smith

Adobe support will no longer reset an activation count... if you can't DE-activate (lost or crashed computer) and you are receiving an 'activations are used up' message there is no solution

John T Smith

Correct answer

Community Expert

Adobe support will no longer reset an activation count... if you can't DE-activate (lost or crashed computer) and you are receiving an 'activations are used up' message there is no solution

holgerb81792886Author

Participant

Alright, thank you!

S

Steve Grisetti

Legend

You can try contacting Adobe Customer Care via chat on this page. https://helpx.adobe.com/contact.html?rghtup=autoOpen

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