"Unable to validate this serial no. for Adobe Premiere elements 14"

Forum|Forum|1 year ago
May 18, 2024
1 reply
735 views

I have a copy of Adobe Premiere elements 14that is registeed with Adobe and when it launhes I am inputting the correct serial number BUT I get this message.

I have gone to my Adobe account and deactivated any device that was linked to it previously.

Any idea how I can solve this please?

thanks in advance

Error or problem

This topic has been closed for replies.

S

Steve Grisetti

Legend

It's certainly possible Adobe no longer supports the registration on such an old product. Have you contacted Adobe via chat?

Start by going to this page and clicking on the question mark icon on the top right of the page. Select Contact Us and then use the Virtual Assistant that pops up to contact Customer Care.

https://www.adobe.com/home?locale=en

EdwardJohnAllenAuthor

Inspiring

so after a lengthy online chat with an agent, I am being told I have too may activations running for this, which I don't agree with as I very rarely use the software anyway, and I have done the "deactivation" function for an older PC (sold with a clean windows install)

I am also being told that thier servers don't have all the info for legacy products.

so I'm stuck!!

thoughts??

thanks!