unknown error opening project file

Forum|Forum|3 years ago
December 19, 2022
2 replies
476 views

Like many other folks, I've now fallen to the issue where Premiere Elements won't open a project file. I get the message "unknown error opening file." I've seen a lot of other people with this issue. The autosaves also have the same issue. I've tried Adobe's online suggestions, but none of them work. I have successfully unzipped the file to get to the XML, but I don't know how to find where the error is in the XML. Has anyone figured out how to recover from this error? I hate the idea of starting over.

Thanks!

Christmas_2021.zip

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Ann Bens

Community Expert

Opens just fine in 2023.

S

Steve Grisetti

Legend

Yep. Opens just fine for me too.

Are you on Windows or Mac? Was this project file created by version 2023?

What happens if you start a new file, add a couple of photos to the timeline, then save the file. Can you open this new file?

T

Todd WetzelAuthor

Participant

This is on a Windows 10 machine. I'm using Adobe Premiere Elements 2019. I've now started saving the project file with a unique name every 15 minutes or so to increase the chance that I can recover from this.

I've got other files that open successfully - I've been using this software for many years (earlier versions before 2019). I created a new file and saved it and it opens just fine. There's something buggy that sometimes causes these files to get corrupt and I don't know what it is.

It's interesting that it opens in 2023...I'm quite hesitant to spend money on the newer version when the version I have has been giving me trouble, and when Adobe abandons support so early (they told me they no longer support the 2019 version).

John T Smith

Community Expert

I have never had that problem, so I don't have a solution

I will say that for the future it is a good idea to do a SAVE AS at the end of every day (or more often) to save a new project file... so if you have the problem again you will be able to go back to the previous day's project

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