Skip to main content
Christoph Kempkes
Christoph Kempkes
Participating Frequently
June 20, 2022
Answered

Unknown error when exporting

  • June 20, 2022
  • 1 reply
  • 1465 views

Hi everybody,

 

I have a problem exporting a video, getting an unknown error.

The log says:

Ticks = 1772297 <12152> <ML.PluginVideoRenderer.OnRenderError > <0> Error rendering frame at time 100.934
Ticks = 1772297 <25316> <Assert> <0> Debug Assert failed!
Expression: false
Unable to produce input frame: 3026, from: Subtree
Process: PremiereElementsEditor.exe
Process ID: 33488
Thread ID: 25316
File: E:\Adobe\pre\Release\19\ALL_LANG_19.1\MediaCore\Renderers\Shared\Src\SWHostVideoSegmentRenderSuiteNode.cpp
Line: 264
Function: SWHostVideoSegmentRenderSuiteNode::PrepareEffect
Assert Dialog Show:false

 

Can you please help me?

 

Regards,
Christoph

This topic has been closed for replies.
Correct answer Steve Grisetti

Does that mean i have to make a new project?
Or can i change my settings? I can't find any option, to change it.


Here's my trick for changing your project settings to match your video.

 

1 reply

S
Steve Grisetti
Legend
June 21, 2022

Well, this is a user to user forum, so none of us can read crash logs. That's more for working with Adobe's techs.

 

We deal more with basic reality here.

How long is your movie and what are you trying to export it as?

How much free space is on your hard drive?

Are there blank spots on your timeline where there is no video?

Have you used a Stop Marker on your timeline? You normally should not.

What happens if you go into the program's Preferences (under the Edit menu on a PC) and uncheck the option to Use Hardware Acceleration? Will your movie output now?

    Christoph Kempkes
    Christoph KempkesAuthor
    Participating Frequently
    June 21, 2022

    Allright, thank you.

     

    The video is about 12 minutes long.

    I am trying to export it as H.264

    Free disc space ~100 GB.

    No blank spots

    No stop marker

    Tried to uncheck the hardware acceleration allready, but the result is the same.

     

     

    S
    Steve Grisetti
    Legend
    June 21, 2022

    Which H.264 export are you using? There are at least half a dozen options.

     

    What is your original footage and where is it from? What is its resolution and format?

     

    What happens if you make a copy of your project and cut it down to 5 minutes long? Will that output?

     

    If the project keeps stopping at the same spot when you try to output it, that could indicate a problem segment of your movie. If it won't even start to output, that's a whole other issue.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices