Skip to main content
A
Aymen98A5
Participant
November 4, 2020
Question

updated premiere elements and now have a green editing screen - help

  • November 4, 2020
  • 4 replies
  • 258 views

Hi, just updated Adobe premiere elements and now have a green screen with lines in it for the video editor preview screen?

 

The video drivers are all updated and this makes no difference. The roll back driver button is greyed out so i cant do that either.

 

I just installed the lastest windows update - no difference.

 

Any ideas the software is now unusable

    This topic has been closed for replies.

    4 replies

    B
    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    November 4, 2020

    Since you've recently updated to a current version you have access to online support 'chats' with Adobe technitions.  They should be able to fix it.   Go to https://helpx.adobe.com/support.html.  There is a shortcut for starting chat session in the lower right corner.

    A
    Aymen98A5Author
    Participant
    November 5, 2020

    Thank you I got help via the online chat and the issue was fixed very quickly.

    S
    Steve Grisetti
    Legend
    November 5, 2020

    What did they do? Your solution might be helpful to others.

    S
    Steve Grisetti
    Legend
    November 4, 2020

    Which video card do you have, where did you get the updates from and what is the date on them?

     

    Just Shoot Me
    Just Shoot Me
    Legend
    November 4, 2020

    I moved your post over from the poorly named "Using the Community" forum, which is for getting help using this forum system, to a better forum.


    I hope this helps. Best of luck to you.

    A
    Aymen98A5Author
    Participant
    November 4, 2020

    Adobe premiere elements 2020

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices