Upgraded from Elements 14 to 18, but there's a problem with screen resolution.

Forum|Forum|7 years ago
April 24, 2018
2 replies
423 views

I was using Premiere Elements 14 before, and have upgraded to Elements 18 this month because suddenly my Premiere Elements 14 stopped working so I thought it needed an upgrade. Now, I cannot use it because the minimum requirement for screen resolution is 1280x800 display resolution (at 100% scale factor). My laptop has 1366 x 768 resolution (768 is maxed). I tried to connect my laptop to a bigger monitor to change the resolution but still does not work. Do you have any suggestions on what I need to do so I can utilize the product that I bought? The only problem is the minimum screen resolution requirement. Thank you in advance for the replies.

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A

AnubhavJain

Adobe Employee

Hi Darvin,

1366x768 does not meat Adobe's minimum required display resolution requirement because 768 pixels of vertical resolution is short of the 800 that's required. Can you please share the resolution of the bigger monitor you are using?

Thanks,

Anubhav