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chrisb20200951
Participant
April 12, 2021
Question

Video and audio not in sync with new phones in premiere elements.

  • April 12, 2021
  • 2 replies
  • 301 views

I recently called Adobe support, waited on hold for 30 minutes just for the agent to tell me they can't help me which was dissapointing.

I purchased Adobe premier elements 15 and recently upgraded to a new phone. The video sound is not in sync by several seconds only in this program. The videos play normally otherwise and in other editing software. I just purchased this program a few years ago so I can't imagine that already new phone videos are not compatible. Assistance would be great as I use this program for work and school.

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2 replies

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Community Expert
Bill SpragueCommunity Expert
Community Expert
April 12, 2021

Chris B,

This forum is made up of fellow users.  We are not Adobe staff.   

 

For the record, you paid for a "perpetual license".  That means you can use it forever.  It does not mean you get upgrades or updates past the first year.   Adobe's other system is a "subscription" license.  You pay regularly and get ongoing regular updates.  

 

You have two potential solutions.  iPhones have choices in the video recording format.  I don't have an iPhone but am pretty sure that one or more is for constant frame rate.  The file sizes will probably be larger, but that might be OK if they work in your five year old software.    The other solution is to buy the current version.  It is advertised to support variable frame rate video as well as the newest HEVC format from iPhones. 

There is a free trial for you to test with your phone.  There is also a return policy for a couple weeks if you buy direct from Adobe.  Another choice is to send me one of your clips and I will test it for you.  

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Steve Grisetti
Legend
April 13, 2021

But do let us know if software companies start giving away free updates whenever user feel inconvenienced by a workaround. I'll definitely be taking advantage of that service!

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chrisb20200951Author
Participant
April 14, 2021

Sure thing! In the meantime I will just keep paying for lifetime licences every 5 years! 

I would say it is slightly more than an inconvenience when an editing program no longer edits btw 😉

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Steve Grisetti
Legend
April 12, 2021

You don't say what phone you upgraded to, but since you are using version 15 this could well be the issue.

 

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chrisb20200951Author
Participant
April 12, 2021

It's an LG Velvet but also have similar issues with Samsung 10 so I know it probably has to do with the program being outdated which is mind boggling since I paid for a lifetime of it and expected it to work for that amount of time.

I did try hand brake but that doubles the amount of time it takes to produce a video. Is it not possible to be upgraded to a newer version for this inconvenience?

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
April 12, 2021

As far as I know, NO version of Premiere Elements (or even Premiere Pro) will work properly with Variable Frame Rate video... so converting to Constant Frame Rate with Handbrake is the only way to use cell phone video

 

And no, even if version 2021 worked with VFR, Adobe is not going to give you a free update

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