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tbmcnation_61893952
Participant
June 1, 2018
Answered

Video clips and out of sync audio

Hello,

I record a bunch of videos on my phone and when I upload them to adobe premiere elements the sound is always off by a few seconds. Whereas, in other programs the sound is in sync.

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    laurenceb77711675
    laurenceb77711675Correct answer
    Participant
    December 1, 2018

    I have found the problem to be inherent in Adobe Premier Elements 2018, but that it has been resolved in Adobe Premier Elements 2019.  I tried 2018 with different hardware and had the same audio sync problems with video from both a Samsung android phone and an iPhone.  When I tried 2019 on the same hardware and same video clips, it fixed the problem.  I am currently using the trial version of 2019 since I obtained no value from the 2018 version, and feel that 2019 is basically a fix for the program that I purchased already.

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    7 replies

    laurenceb77711675
    laurenceb77711675Correct answer
    Participant
    December 1, 2018

    I have found the problem to be inherent in Adobe Premier Elements 2018, but that it has been resolved in Adobe Premier Elements 2019.  I tried 2018 with different hardware and had the same audio sync problems with video from both a Samsung android phone and an iPhone.  When I tried 2019 on the same hardware and same video clips, it fixed the problem.  I am currently using the trial version of 2019 since I obtained no value from the 2018 version, and feel that 2019 is basically a fix for the program that I purchased already.

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    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    December 2, 2018

    laurenceb77711675  wrote

    ...... I am currently using the trial version of 2019 since I obtained no value from the 2018 version, and feel that 2019 is basically a fix for the program that I purchased already.

    Premier Elements is upgraded annually in the Fall, always with a few new features.  This year an additional feature was improved editing of variable frame rate video.  It is not a "fix", it is a new feature. 

    Depending on the length of time you've owned 2018, you may be able to get a refund from Adobe customer support so that you can buy the 2019 version. 

    Contact Customer Care

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    Steve Grisetti
    Legend
    June 2, 2018

    As you can see, the video uses Variable Frame Rate, which is what leads to the out of sync issue.

    Running video through HandBrake, as we suggested above, will fix the problem.

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    Steve Grisetti
    Legend
    June 1, 2018

    You don't say what kind of phone you're using, but iPhones are notorious for using variable frame rates.

    Fixing Out of Sync video with Handbrake - YouTube

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      tbmcnation_61893952Author
      Participant
      June 1, 2018

      I'm using android, how can I check if the video is using variable or constant? I uploaded it into handbrake and it told me it was a constant frame rate

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      Peru Bob
      Community Expert
      Peru BobCommunity Expert
      Community Expert
      June 1, 2018

      Use the free MediaInfo and post a screenshot the properties of your media in tree view:

      MediaInfo

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