Inspiring

Question

Video files being marked Offline

Forum|Forum|3 years ago
May 4, 2022
2 replies
516 views

I edit a series of video files to make a DVD, but each time I re-enter Premiere Elements, most of my videos get marked as "Offline". I have not moved any files, so the "pointers" should still be valid. After noticing this, I then use "Replace footage" to re-link to the same file, and it look good. But once I close Premiere Elements, and re-open it again for another editing session, they show "Offline" again. My project has about 58 video files that I need to edit together. Does anyone know what might be causing this?

Error or problem

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R

Rich in KY

Inspiring

Do you have all the files in the same folder and are you importing the folder? I'm having the same problem as you but I thought I'd try putting them in a single folder and just importing that to see if it solves the problem

R

Rich in KY

Inspiring

It doesn't. I think it's an issue with the HEVC imports. Doesn't seem to happen to other media.

B

Bill Sprague

Community Expert

iPhone produced HEVC video at 60 frames per second (fps) seem to continue to be issues for some but not all users. The latest version of Premiere Elements may be better, but I'm not sure. The solutions seem to be either setting your phone for a more compatible editing format for future videos or using Handbrake to convert what you have to a more editable format.

John T Smith

Community Expert

What is the physical location of the files?

Are they on an internal drive, or an external drive?

If external, have you told Windows/Mac to "lock" the drive letter?

D

DWSmithACSAuthor

Inspiring

They are on an internal hard drive (D).

I even started editing all over again (writing to a new prel file), and by the 4th day, they are almost all marked as "Offline".

This is using Windows 11 21H2, fully up to date with all updates.

This time, Adobe Premiere Elements shows v20.0 (I previously had 20.2 before I uninstalled and re-installed from a fresh download).

Frustration is getting the better of me, as it never tells me that files are missing. I just see "Offline" in the Project Assets drop-down, and when I go to create a DVD or MP4 file, I see the "media offline" screen instead of my video.

The MOV videos that keep doing this were from my iPhone.

The MP4 videos from another video camera are not experiencing this issue.

Do I need to convert MOV files to MP4 before I can use them?

I know that I used to have to do that with previous versions, but was told that Premeire Elements 2022 would properly handle MOV files. Maybe it doesn't handle them as well as I was led to believe it did.

I'll try using Handbrake to convert them to MP4 files, and replace them in my project, and see if that makes a difference.

John T Smith

Community Expert

I edit MOV files from a Canon SX510 camera and have zero problems

Video from a cell phone can cause problems, using handbrake will "often" solve those problems

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