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jand54481013
Participating Frequently
June 21, 2018
Question

Video in the playback window in Premiere Elements 15 runs too slow and has no sound.

  • June 21, 2018
  • 7 replies
  • 264 views

Hello, I have a problem with a video in the playback window runs too slow and has no sound. I'm using Premiere Elements and I've never had this problem before.When I import it into Elements, it's in slow motion and the audio doesnt sync up at all. All older projects which play normaly are in a slow motion now and has no sounds too. When I've viewed the single clips in Windows player or VLC it's not in slow motion. I've reinstalled the program twice. Thank you

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    7 replies

    Legend
    June 22, 2018

    I'm not clear what you're saying. What do you mean by "No, it's not the case"?

    Does a project with only video from your Canon have a render line over it and does it play smoothly?

    jand54481013
    Participating Frequently
    June 22, 2018

    No, its not this case, no orange render line above the video, I try to install new version of Premiere Elements (2018) and this is PrtScr of the failure, installation is not complete. I can open PE18, added videos not plaing, problem with exit PE18.

    Legend
    June 22, 2018

    Those are two very different cameras, so it's going to be impossible for you to use project settings that match both cameras' video specs.

    Try this. Start a new project. Load only video from the Canon camcorder into it. You should NOT see a yellow orange "render" line above the video as you add it -- and the video should play smoothly. Is that the case?

    jand54481013
    Participating Frequently
    June 22, 2018

    +GoPro 6

    jand54481013
    Participating Frequently
    June 22, 2018

    Eos 6D Mark II, I´m in Europe, Project settings: AVCHD 1080p, 50 fps, 1920*1080, other settings are grey (without settings)

    Legend
    June 21, 2018

    What model of camcorder is your video coming from? Are you in the USA or some place else?

    If you look under the Premiere Elements Edit menu, what is listed on the General page under Project Settings?

    Legend
    June 21, 2018

    What operating system do you have? What processor does your computer have with how much RAM?

    What model of camcorder is your video coming from and what is the video's format and resolution?

    If you look under the Premiere Elements Edit menu, what is listed on the General page under Project Settings?

    jand54481013
    Participating Frequently
    June 21, 2018

    Windows 10 version 1803, Intel Core i7 2,6GhZ, 16Gb RAM, DSLR, .mp4, Full HD, PAL

    Project settings: AVCHD 1080p, 50 fps, 1920*1080.

    Problem starts probably after last update Windows 10 (May-June), I cannot start Premiere Elements, program need new graphics card driver, after updating it is possible, but all added videos are in slow motion (-20-30%), old projects doesnt works, music doesnt works.