Video in the program is not played

Question

I have installed trial version (2021) and it looks like I can like it.
BUT, I am not allowed to play the video files (and audio) in the program itself (only in organizers).
I have tried different ways to arrive at it, and different video files (size, quality).
I remember that a while ago I also tried Premiere Pro on the same computer, and there the playback of the videos was ok.

Windows 10 Pro, 64 bit
Intel Core i7 (3rd generation) 3630QM / 2.4 GHz
DDR3 SDRAM, 16 GB, 1600 MHz
AMD Radeon HD 7870M - 2 GB GDDR5 SDRAM

John T Smith · Answer

1 - Exactly what is INSIDE the video you are editing?
Report back with the codec details of your file, use the program below
Free program to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download
- when you analyze your file in MediaInfo and post a screen shot in the forum, do so in TREE view
- post your information IN your message, not as an attachment that someone would have to download

2 - Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter

ATI Driver https://www.amd.com/en/support
There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

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