When I go to play the video in the media player it plays sound but I havent seen a picture. My camcorder is a sony but I don't know what model it is. Where would i find that? I don't know what the file extension of the video file, where can I find that? I have no clue about the organizer. Where is that located?

Peru Bob

Community Expert

HazelSavannah wrote
I don't know what the file extension of the video file, where can I find that?

Please use the free MediaInfo and post a screenshot the properties of your media in tree view:

MediaInfo

H

HazelSavannahAuthor

Participating Frequently

okl great! all I did was click on reply to original question.

H

HazelSavannahAuthor

Participating Frequently

How do I find the post since its moved?

John Waller

Community Expert

You've found it.

John Waller

Community Expert

Discussion successfully moved from Photoshop Elements to Premiere Elements

Greg_S.

Community Expert

What is the format and source of the video? Are you able to play it in the Organizer? Are you on Windows or Mac? What are the specs of your computer? Is it only one video that is not playing or all? Are you able to play any videos?

H

HazelSavannahAuthor

Participating Frequently

I am not going to be much help with answering your questions. =( My camcorder is 4K. I transfered the video to my computer and uploaded it to adobe premier elements. I don't know what the organizer is. I'm on windows. What specs are you wanting to know? When I go under pictures to look up a video to play it plays the audio however its not showing the picture of the video. I am no computer expert. Please forgive me. =(

Greg_S.

Community Expert

No problem. We will try to sort through whatever information you can provide.

1. Are you able to play the video using Windows Media Player?

2. What is the model of your camcorder?

3. What is the file extension of the video file you have uploaded, e.g. .mov or mp4?

(The Organizer is a program that comes with Premiere Elements. It organizes your video and photo files in a database and has many functions that help in editing videos.)

BTW, you posted in the Photoshop Elements part of the forum. This thread will probably be moved to the Premiere Elements section by a moderator.

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