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Evertech
Participant
April 29, 2018
Answered

Video not showing for particular media

I have saved media as MP4 using the Window's 10 Game bar.

When I load the files into Element 14 the video doesn't display even after a render.

Is this a codec issue?

David

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    williebegoode
    williebegoodeCorrect answer
    Participating Frequently
    April 29, 2018

    David, if you have another video viewing program that you can use to load the MP4 in and then save it. Try doing that and re-save it as an MP4 and then if that doesn't work, try re-saving it as a different Premiere Elements compatible format. That's worked for me when I've had a similar problem.

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    8 replies

    Steve Grisetti
    Legend
    April 30, 2018

    Variable frame rates are -- variable. Some MP4s with VFR work while others do not.

    Newer generations of some video editors are being programmed to work with this type of video. But many (not just Premiere Elements) have problems like out-of-sync audio, video not showing up, etc.

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    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    April 30, 2018

    https://forums.adobe.com/people/Steve+Grisetti  wrote

    Variable frame rates are -- variable. Some MP4s with VFR work while others do not.

    Newer generations of some video editors are being programmed to work with this type of video. But many (not just Premiere Elements) have problems like out-of-sync audio, video not showing up, etc.

    Thanks.

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    Steve Grisetti
    Legend
    April 30, 2018

    And there's the variable frame rate, just as suspected.

    Glad you found a solution, evertech!

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    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    April 30, 2018

    Weird is that I was sent a collection of iPhone 8 clips that had variable frame rates.  I had no trouble at all putting them into a Premiere Elements 2018 video.

    Why does my installation of PrE work with variable frame rate video when so many others do not?

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    EvertechAuthor
    Participant
    April 29, 2018

    I followed the good advice to load the MP4 into another program and resave it.

    Used Handbrake and got a resultant MP4 compatible with Premiere Elements.

    Moreover it reduced the file size by around 30% - an added bonus!

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      williebegoode
      williebegoodeCorrect answer
      Participating Frequently
      April 29, 2018

      David, if you have another video viewing program that you can use to load the MP4 in and then save it. Try doing that and re-save it as an MP4 and then if that doesn't work, try re-saving it as a different Premiere Elements compatible format. That's worked for me when I've had a similar problem.

      Translate
      Steve Grisetti
      Legend
      April 29, 2018

      Video from non-camcorder sources could have some features that don't edit well, including a variable frame rate and non-traditional codec system.

      Open the MP4 in the free download MediaInfo. In MediaInfo, set View to Text and then copy and paste that report to this forum. Once we see what your file is made of, we may be able to better advise you how to proceed.

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      EvertechAuthor
      Participant
      April 29, 2018

      Here it is:

      General
      Complete name                            : C:\Temp\ABC News (VIC) - 28_4_2018 _ ABC iview - Google Chrome 29_04_2018 12_23_07 PM.mp4
      Format                                   : MPEG-4
      Format profile                           : Base Media / Version 2
      Codec ID                                 : mp42
      File size                                : 110 MiB
      Duration                                 : 2mn 15s
      Overall bit rate mode                    : Constant
      Overall bit rate                         : 6 784 Kbps
      Movie name                               : ABC News (VIC) - 28/4/2018 : ABC iview - Google Chrome
      Performer                                : Microsoft Game DVR
      Encoded date                             : UTC 2018-04-29 02:25:22
      Tagged date                              : UTC 2018-04-29 02:25:22
      Xtra                                     : {0CEF7D53-FA64-11D1-A203-0000F81FEDEE} 4

      Video
      ID                                       : 1
      Format                                   : AVC
      Format/Info                              : Advanced Video Codec
      Format profile                           : Main@L4.1
      Format settings, CABAC                   : Yes
      Format settings, ReFrames                : 1 frame
      Codec ID                                 : avc1
      Codec ID/Info                            : Advanced Video Coding
      Duration                                 : 2mn 15s
      Source duration                          : 2mn 15s
      Bit rate mode                            : Constant
      Bit rate                                 : 6 554 Kbps
      Width                                    : 1 280 pixels
      Height                                   : 1 024 pixels
      Display aspect ratio                     : 5:4
      Frame rate mode                          : Variable
      Frame rate                               : 30.032 fps
      Original frame rate                      : 29.970 fps
      Minimum frame rate                       : 29.703 fps
      Maximum frame rate                       : 60.484 fps
      Color space                              : YUV
      Chroma subsampling                       : 4:2:0
      Bit depth                                : 8 bits
      Scan type                                : Progressive
      Bits/(Pixel*Frame)                       : 0.166
      Stream size                              : 107 MiB (97%)
      Source stream size                       : 107 MiB (97%)
      Encoded date                             : UTC 2018-04-29 02:25:22
      Tagged date                              : UTC 2018-04-29 02:25:22
      mdhd_Duration                            : 135578

      Audio
      ID                                       : 2
      Format                                   : AAC
      Format/Info                              : Advanced Audio Codec
      Format profile                           : LC
      Codec ID                                 : 40
      Duration                                 : 2mn 15s
      Source duration                          : 2mn 15s
      Bit rate mode                            : Constant
      Bit rate                                 : 128 Kbps
      Channel(s)                               : 2 channels
      Channel positions                        : Front: L R
      Sampling rate                            : 44.1 KHz
      Compression mode                         : Lossy
      Stream size                              : 1.98 MiB (2%)
      Source stream size                       : 1.98 MiB (2%)
      Encoded date                             : UTC 2018-04-29 02:25:22
      Tagged date                              : UTC 2018-04-29 02:25:22
      mdhd_Duration                            : 135581

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