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What is Adobe Support Advisor?

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I get a message from Adobe: "Installer failed to initialize. Please, download Adobe Support Advisor to detect the problem." I have the choice to Quit or

to Get Adobe Support Advisor. I click Get... And I am sent a page with lots of places to go that do not seem relevant. Tried to navigate the page and found no Adobe Support Advisor.

Your ideas will be valued.

Error or problem

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S

Steve GrisettiCorrect answer

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It's a reference to a program that doesn't exist any more.

The solution (assuming you're on Windows 10) is to open Windows Explorer and set it to Show All Files. Then go to C:/ProgramData/Adobe and delete or rename the OOBE folder. Then your installer should work.

AmorousEntropy

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Still not working on Mac, did all advise here HELP

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Peru Bob

Community Expert

What operating system?

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sonomaeco

Participant

I have that problem as well -- CS 6 installs on a Macbook Pro 2018, Mac OS 10.14.6, using the link above, but the programs don't open.

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vikkiw22909415

Participant

Hi, I have the same problem. The vid in the comments says find a folder called "CAP" - I don't have that on my MacBook Pro OSX running 10.13.6 High Sierra. I did rename OOBE folder and I'm still getting the same error. A little help? I work for a non-profit that can't afford to upgrade to Adobe CC so we're stuck on CS6 but I can't seem to get my freshly downlaoded copy installed.

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vikkiw22909415

Participant

Never-mind, on SIERRA only, the solution is here:

Installing Creative Suite on macOS 10.12 (Sierra)

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jpokoraw1

Participant

this is exactly what i needed thanks!

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johnh51493102

Participant

I have the same problem but I'm running windows 7 using adobe lightroom 6 disk version. Please help. Thank you. John H.

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E

ehallett

Participant

Installer failed to initialize On Mac Problem Fixed - YouTube

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S

Steve Grisetti

Legend

Have you tried my suggestion?

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Dallas299876788rgo

Participant

I need help getting my bank card to not be charged for an account I do not have and and be charged for. Theaccount that I am being charged for does not igsist.

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Bill Sprague

Community Expert

I need help getting my bank card to not be charged for an account I do not have and and be charged for. Theaccount that I am being charged for does not igsist.

By @Dallas299876788rgo

It is not likely Adobe is charging you. It is more likely that you've been "attacked" or spammed by someone pretending to be Adobe. Get to your bank, get help and do it quickly.

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S

Steve GrisettiCorrect answer

Legend

It's a reference to a program that doesn't exist any more.

The solution (assuming you're on Windows 10) is to open Windows Explorer and set it to Show All Files. Then go to C:/ProgramData/Adobe and delete or rename the OOBE folder. Then your installer should work.

Translate