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Carl5E46
Participant
January 25, 2024
Answered

When editing a video in Premiere Elements the sound will not sync.

  • January 25, 2024
  • 3 replies
  • 2003 views

If users try to edit a video in Adobe Elements, the sound will not be synced. The file is an mp4 files.

When users try to trim the video using Elements, the sound gets out of sync by about 2 or 3 seconds.
They can manually adjust the audio but it's not ideal and it takes time to try and line it up perfectly and with the amount of videos they edit, that solution is not ideal.

 

We have tried using a Handbrake to force a constant frame rate but this did not help. We have also verified our systems are powerful enough to meet minimum requirements for the 2021 version of Adobe elements.

 

Any other suggestions that might help resolve this issue? 

This topic has been closed for replies.
Correct answer John T Smith

What Steve said... also the details of the file after you use Handbrake

Free program to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download
- a MediaInfo tutorial https://youtu.be/Ivy9ckSX1M0
- when you analyze your file in MediaInfo and post a screen shot in the forum, do so in TREE view
- post your information IN your message, not as an attachment that someone would have to download

3 replies

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
January 26, 2024

What Steve said... also the details of the file after you use Handbrake

Free program to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download
- a MediaInfo tutorial https://youtu.be/Ivy9ckSX1M0
- when you analyze your file in MediaInfo and post a screen shot in the forum, do so in TREE view
- post your information IN your message, not as an attachment that someone would have to download

    W
    Walgreens35060133neyb
    Participant
    January 29, 2024

    Hello, I have been working with the orginial poster of this post. Please see the link below of what we are experiencing.

     

    https://www.youtube.com/watch?v=ceIPdOKug3Q

     

    Thank you!

    B
    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    January 29, 2024
    quote

    Hello, I have been working with the orginial poster of this post. Please see the link below of what we are experiencing.

     

    https://www.youtube.com/watch?v=ceIPdOKug3Q

     

    Thank you!


    By @Walgreens35060133neyb

     

    Will you please share one of your clips so I can see if the issue duplicates in my laptop system.  Thanks in advance.   (For sharing, use DropBox, OneDrive, Google Drive or upload here.)

    B
    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    January 26, 2024
    quote

    If users try to edit a video in Adobe Elements, the sound will not be synced. The file is an mp4 files.

    By @Carl5E46

     

     

     

    I have never had that issue.  Will you please share one of your clips so I can see if the issue duplicates in my laptop system.  Thanks in advance.   (For sharing, use DropBox, OneDrive, Google Drive or upload here.)

    S
    Steve Grisetti
    Legend
    January 25, 2024

    Open the original video in the free download MediaInfo. In MediaInfo, set View to Text and copy the text of this report and paste it to this forum. With this detailed report we'll be more likely to help you.

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